Terms & Conditions

1. General Information

• Blue Blue is registered in the Netherlands.

• Our webshop offers Asian-inspired food products, subscriptions, event tickets, and merchandise.

• These Terms apply to all orders, subscriptions, and activities conducted via [www.blueblue.com] (or relevant URL).

2. Products & Subscriptions

 

2.1 Product Availability

 

All products are subject to availability. We do our best to ensure our offerings are accurately listed but reserve the right to change or discontinue products at any time.

 

2.2 Subscription Services

 

Blue Blue offers subscription-based services (e.g., Home Cook Box, Tea Box).

• Subscriptions can be monthly or quarterly.

• You may pause, cancel, or change your subscription at any time via your account dashboard.

• Cancellations must be made at least 5 working days before the next billing cycle to avoid being charged for the upcoming delivery.

3. Orders & Payments

 

3.1 Pricing

 

All prices are listed in EUR and include VAT unless stated otherwise.

Shipping fees may apply and are calculated at checkout.

 

3.2 Payment Methods

 

We accept major payment methods including iDEAL, credit card, and PayPal.

 

3.3 Order Confirmation

 

After placing your order, you will receive a confirmation email. If you do not receive a confirmation, please contact us at [support email].

4. Shipping & Delivery

• Delivery is available within the Netherlands.

• We aim to process and ship orders within 3–5 business days after payment confirmation.

• Shipping delays may occur during holidays or due to unforeseen circumstances.

5. Returns & Refunds

 

5.1 Perishable Items

 

Due to the nature of our food products, perishable goods (e.g., tea, snacks, meal kits) are non-refundable unless the product is damaged or incorrect.

 

5.2 Non-Perishable Items

 

You may return non-perishable products (e.g., merchandise, tableware) within 14 days of receipt, provided items are unused and in original condition.

 

5.3 Refund Processing

 

Approved refunds will be issued within 7–10 business days via the original payment method.

6. Events & Membership

 

6.1 Event Bookings

 

Tasting events and workshops are non-refundable but may be transferred to another person with notice.

 

6.2 Membership Perks

 

Members enjoy exclusive benefits. Membership is non-transferable and may be canceled anytime through your account. Refunds on membership fees are not provided.

7. Privacy Policy

 

Your personal data is handled in accordance with GDPR. Please refer to our [Privacy Policy] for detailed information.

8. Intellectual Property

 

All content on the Blue Blue website, including logos, photography, and copy, is the property of Blue Blue and may not be reused without written permission.

9. Liability

 

Blue Blue is not liable for damages resulting from misuse of products or inaccurate information provided by customers. Our liability is limited to the value of the purchased product or service.

10. Contact

 

If you have any questions about these Terms & Conditions, please contact us at:

📧 [hello@blueblue.com]

📍 Based in the Netherlands

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